Careers

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At GrainFox, we believe in cultivating a culture of enthusiasm, inclusion, accountability, and humility. We strongly believe in a healthy work-life balance, because we're more interested in the results we create than the hours we work. That's because we perform at a high level in all that we do, as we continue to push GrainFox to its full potential — together.

Customer Success Specialist

Under the direction of the Director of Customer Success, the Customer Success Specialist is the point of contact for GrainFox subscribers throughout the life of their subscription. The Customer Success Specialist identifies customers’ needs and goals, ensuring they receive the appropriate tools and support needed. This includes user adoption and onboarding after purchase, answering all customers questions and concerns, and advising customers on product buying decisions.

The Customer Success Specialist will work closely with sales and marketing and the GrainFox development team to advise when customers should move into higher modules, analyze customers' likes and dislikes, identify new opportunities, and maximize growth, retention, and client satisfaction.

If you are interested in this exciting opportunity and meet the above criteria, please send a copy of your resume in confidence directly to Susan Black of F.H. Black & Company at [email protected]. Please note, all job applicants must be Canadian citizens or permanent residents.

We thank all applicants in advance; however, only those individuals who best meet our qualifications will be contacted.

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Digital Marketing Specialist

Reporting to the Director of Marketing and Communications, the Digital Marketing Specialist is responsible for helping maintain the company brand through designing, creating, and delivering marketing programs to support the expansion and growth of the company’s products and services through digital promotion (social media, Google Search, advertising, email marketing, etc.). The Digital Marketing Specialist will also be responsible for reporting back on digital marketing efforts through Salesforce and Active Campaign.

Working closely with the marketing department, the Digital Marketing Specialist will determine unique ways to spread awareness about the company and drive product sales by reviewing market trends and identifying target audiences to establish the direction for new digital marketing campaigns.

If you are interested in this exciting opportunity and meet the above criteria, please send a copy of your resume in confidence directly to Susan Black of F.H. Black & Company at [email protected]. Please note, all job applicants must be Canadian citizens or permanent residents.

We thank all applicants in advance; however, only those individuals who best meet our qualifications will be contacted.

Read full job description